Zoot Online

Refund Policy

Does Zoot guarantee its product?
Of course! We're 100% committed to making you happy. Each case is hand checked by a member of Team Zoot before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Since products from Zoot are highly customized and tailor-made for individual customized and tailor-made for individual customers, products cannot be returned for refund. If you are not satisfied by defects on the products such as
• The wrong product was sent by the Pristine Oceanus General Trading LLC.
• The product is defective.
• The product was damaged in shipping.
• The product is tampered.

Should you wish to return your item(s), please kindly email us with the reason of return before shipping the product.

To request further instructions on how to return your order, please email us at returns@zootonline.com. Returns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.

Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Refunds will be done only through the Original Mode of Payment.

Unauthorized returns will be discarded. Still not getting your answers? Email us anytime at returns@zootonline.com. You can even contact us on Facebook.